This Privacy Policy details how seriously we take your personal data. e9999 maintains full transparency in how your information is collected, used, and protected.
This Privacy Policy applies to all users of the e9999 website and mobile application. By using our services, you agree to this Policy.
E9999 (referred to hereinafter as "we", "us", or "the platform") is an international online gaming platform serving Bangladesh and other countries. This Privacy Policy ("Policy") explains how we collect your personal information, the purposes for which it is used, and how we keep it secure.
This Policy applies to:
We believe your privacy is a fundamental right. That is why the e9999 Privacy Policy is not just a legal requirement — it is an honest commitment to our users.
E9999 collects various types of information from users. The categories and purposes are set out in the table below:
| Data Type | Example | When it is collected |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | During registration and KYC verification |
| Contact Information | Mobile number, email address | At the time of account creation |
| Financial information | BKash/Nagad number, transaction history | On deposits and withdrawals |
| Device Information | IP address, browser, operating system | Site Visit Time |
| Gaming Information | Game history, bet amounts, wins/losses | During a game session |
| Location data | Country, city (IP-based) | Automatically at every session |
We collect only the information that is necessary. We never ask for excessive or irrelevant data.
E9999 uses collected data only for specific, legitimate purposes. Our primary reasons for using your information are:
We do not sell or rent your data to third parties for marketing purposes. e9999's Privacy Policy is strict on this point.
E9999 uses industry-leading technology to protect your data. Our security framework is outlined below:
E9999 servers and databases operate in compliance with international security standards. That said, keeping your password confidential is equally important for your account's security.
The e9999 website and app use cookies and similar tracking technologies. Cookies are small data files stored in your browser.
You can disable cookies through your browser settings, though doing so may cause some features to not function properly.
As an e9999 user, you have certain important rights over your own data:
To exercise any of the above rights, please contact our customer support. We typically respond within 30 business days.
E9999 retains different types of data for different periods, depending on the nature of the information and applicable legal requirements:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account information | 5 years after account closure | Legal obligations |
| Transaction Records | 7 Years | Financial regulatory requirements |
| Gaming Logs | 3 Years | Dispute Resolution |
| Customer Service Records | 2 Years | Service Quality Assurance |
| Cookie Data | 90 Days to 1 Year | User Experience |
Once the designated retention period ends, data is securely deleted or anonymized.
E9999 is strictly prohibited for users under 18. We do not knowingly collect personal information from any minor.
If you believe a minor is using our platform, please contact our customer support immediately.
E9999 reserves the right to update this Privacy Policy at any time. For significant changes, you will be notified by email or via an in-platform notification. Continued use of the platform after any changes constitutes your acceptance of the revised Policy.
Contact us for any privacy-related questions or requests:
Our privacy team typically responds within 24–48 hours.
Every piece of your data is protected with 256-bit SSL encryption — the same standard used by banks and military organizations, applied across all of e9999.
E9999 never sells your personal information to third parties. Your privacy matters more to us than any business consideration.
The identity verification process is fully transparent and secure. Your KYC information is used solely for verification purposes.
Our security team monitors systems around the clock. Any unusual activity is acted upon immediately.
The e9999 Privacy Policy is built in accordance with international data protection standards. We conduct regular security audits.
You have full control over your data. You can request to view, correct, or delete your information at any time.
Now that you understand the e9999 Privacy Policy, go ahead and register safely to enjoy the best online gaming experience in Bangladesh.